Subscription, Refund and Cancellation Policy

The Platform is offered on a subscription basis. The features, usage limits, and price of each plan are shown on the pricing page at the time of subscription.

Unless stated otherwise, prices are quoted in Australian Dollars and are exclusive of any applicable taxes (such as GST), which will be added at checkout where required.

New accounts may be eligible for a free trial period as advertised at the time of sign-up. At the end of the trial:

We may modify or discontinue the free trial at any time. Only one free trial is available per customer.

Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on the plan you choose). Your subscription will automatically renew at the end of each billing period using the payment method on file unless you cancel before the next renewal date.

All payments are processed securely through Stripe. ProRacer does not store full payment card details on its servers.

You can upgrade or downgrade your plan at any time from your billing dashboard.

We may change subscription pricing from time to time. We will give you at least 30 days' notice of any price change that affects your plan. If you do not agree to the new price, you may cancel before the change takes effect.

You can cancel your subscription at any time from your billing dashboard. On cancellation:

ProRacer subscription fees are generally non-refundable. Because the Platform is a digital service that you can use immediately and continuously throughout each billing period, we do not provide refunds for:

Nothing in this policy limits any rights you have under the Australian Consumer Law. If the Platform fails to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund. We will assess any such request in good faith and in accordance with applicable law.

In addition to your rights under the Australian Consumer Law, we may at our discretion provide a refund or credit in certain circumstances, such as:

Discretionary refunds do not create any obligation to offer refunds in other situations.

If a renewal payment fails, we will attempt to charge the payment method on file again. If payment cannot be collected within a reasonable period, paid features may be suspended until the outstanding amount is paid. We may terminate accounts that remain in a failed-payment state for an extended period.

You can close your account at any time. After account closure, your data is retained for a limited period to allow export and then permanently deleted in accordance with our Privacy Policy. Closing your account does not entitle you to a refund of fees already paid for the current billing period.

To request a refund or raise a billing question, contact us at [email protected] with your account email and a description of the issue. We will respond within a reasonable period.

We may update this Subscription, Refund and Cancellation Policy from time to time. We will publish the updated version on the Platform with a revised "last updated" date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

For questions about this policy, contact us at [email protected].